Thank you for visiting us at classicaltv.com!

 

We've worked hard to make our site as easy to use as possible. But we're aware that because of the variety of computers and Internet browsers our viewers will be using, some of you may experience technical problems.

 

We want to do everything we can to help you enjoy a glitch-free Classical TV viewing experience. If the advice below answer your problem or if you do not feel confident making changes to your computer settings, please contact us at info@classicaltv.com and we will respond to your query as quickly as possible. If you have queries concerning payments please contact us at payments@classicaltv.com

 

For more information about who we are, and our content, go to About Us

 

THE VIDEO PLAYER

We use the Adobe Flash player, which is the latest technology available for streaming.

 

Your computer may already be using the Adobe Flash player. But to download the latest version of the Adobe Flash player, go here: http://get.adobe.com/flashplayer/otherversions/

Select the operating system you are using and follow the instructions to download.

 

 

COOKIES and  JAVA SCRIPT

You will also have to enable all cookies, for optimum use of Classical TV.  The same is true of most popular websites, so your computer may already be accepting them.  But if you need to enable cookies here’s how to do it:

 

How to Enable Cookies and Java script

You can enable cookies and Javascript in your browser by following the steps below for your browser.

Internet Explorer

• Click the Tools menu.
• Select Internet Options.
• Click the Security tab.
• Click the Custom Level button.
• Scroll down until you see the "Scripting" section. Select the "Enable" radio button for "Active Scripting."
• Click the OK button.
• Click the Yes button in the confirmation window.
• Click the Privacy tab.
• Click the Default button.
• Move the slider to "Medium".
• Click the OK button.

 

Firefox on Windows

• Click the Tools menu.
• Select Options.
• Click the Contents tab.
• Select the "Enable JavaScript" checkbox.
• Click the Privacy tab.
• Select the "Accept cookies from sites" checkbox.
• Click the OK button.

 

Firefox on Mac OSX

• Click the Firefox menu.
• Select Preferences.
• Click the Content tab.
• Select the "Enable JavaScript" checkbox.
• Click the Privacy tab.
• Select the "Accept cookies from sites" checkbox.
• Close the dialog window.

 

Firefox on Linux

• Click the Edit menu.
• Select Preferences.
• Click the Content tab.
• Select the "Enable JavaScript" checkbox.
• Click the Privacy tab.
• Select the "Accept cookies from sites" checkbox.
• Close the dialog window.

 

Safari

• Click the Safari menu.
• Select Preferences.
• Click the Security tab.
• Select the "Enable JavaScript" checkbox.
• Under Accept cookies select the "Only from sites you navigate to" radio button.
• Close the dialog window.

How much memory (RAM) should your computer have for best performance? The more memory you have the better, otherwise the video player cannot process the video fast enough to deliver a continuous stream on your computer, and you may see it stuttering and buffering. On a Windows PC, although you may be able to play the video with 512MB of memory or less, your experience will not be as good as if you have at least 1GB of memory. Mac OSX 10.x Power PCs need at least 1 GB of memory, and Mac OSX 10.x Intels needs at least 2 GB of memory.

 

Connection Speed and Data Rates

Check the speed of your internet connection by using the Settings option at the bottom of the player. You will need a constant minimum speed of 256kbps. The faster your connection, the better quality of video we can deliver to you.

 

Streaming Errors

If you experience constant buffering or streaming errors please contact info@classicaltv.com

 

Firewalls

Firewalls can stop or slow down the speed of your connection. You may need to configure them to open the relevant ports to enable streaming. This can require professional help so please contact your IT supplier or contact us at: info@classicalrv.com

 

The player page is not fully visible?

Adjust your screen resolution: Right-click on your Desktop, select Properties, click on the Settings tab, then adjust the Screen Resolution to at least 1024x768.

 

In Windows, to adjust the screen or display resolution:

 

          Click on the Start button, and select Settings and then Control Panel.

          From the Control Panel, select Display to open the Display Properties screen.

          Click on the Settings Tab.

          Move the slider to 1024 by 768 pixels. (Windows default setting is either 800 by 600 pixels or 640 by 480 pixels)

          Set the color quality as high as your display adapter will support (at least 256 colors recommended).

          Click Apply, and then click OK.

          Depending on your system, you may need to restart your computer for the settings to take effect.

 

On the Mac, to adjust the screen or monitor resolution:

 

          Open the Apple menu, and select Control Panels and then Monitors.

          Under Resolution, select 1024 x 768. Changes will immediately take effect.

          Color Depth should be set as high as your display adapter will support (at least 256 colours)

 

 

How do I watch in full screen mode?

To view in full screen mode click the button in the bottom right hand corner of the player.

 

There is a known issue with Adobe's latest Flash Player's hardware acceleration feature and certain graphics cards. You can turn off the hardware acceleration feature by the following steps:

• Go to ClassicalTV and watch a video.
• Right-click on the player and select "Settings".
• Click to the first tab in the settings window and uncheck the "Enable hardware acceleration" box.
• Click "Close" and try watching any video in full screen mode again.

 

How do I get out of full screen mode?

To exit full screen mode press the 'ESC' key on your keyboard.

 

What is a geo block?

A geo block is when a certain geographical area cannot watch a program. This may be due to program rights.

 

I can't hear the audio.

Adjust the volume control on your computer and speakers.

Adjust the volume control on the, it is in the bottom left hand corner.

 

Can I view Classical TV on my iPhone?

Classical TV is not as yet available to view on mobile telephones.  This is a feature we hope to have operating soon.

 

If you require further technical assistance, please don't hesitate to contact us:

 

Video player and technical issues: info@classicaltv.com